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Featured Service: Cisco Unified Communication Solutions

Cisco Unified Communications accelerate decision making and customer service cycles.

Cisco Unified Communications promotes collaboration across different work spaces through a broad range of clients, applications, and devices.

Call routing over the Internet has profound implications. Companies can now employ distributed work forces, unhindered by geographic boundaries. Teleworkers will be given internal phone numbers that relate to direct inward dialing (DID) blocks registered to the closest office. The teleworker phenomenon has the ability to greatly reduce real estate costs associated with each worker. Teleworkers benefit from reduction of transportation costs and being able to spend more quality time with family and friends.

Cisco extends the power of IP Communications throughout the enterprise by delivering a powerful converged wireless solution with intelligent wireless infrastructure and an innovative product with the introduction of the Cisco Wireless IP Phone 7920.

Cisco continues to bridge the communications islands with innovative solutions building on the enterprise Wi-Fi (802.11) networks and the GSM public networks. In conjunction with leading wireless handset suppliers such as Nokia and RIM, Cisco will soon bring to market single and dual mode Smartphone solutions which drive enhanced productivity of mobile enterprise employees both inside and outside the office. These single device products allow users to reduce the communications complexity and help companies manage costs without losing the productivity.

Cisco Unified Communications uses the pervasive reach of an intelligent network to more closely link communications with business processes.

Companies using integrated voice and Web conferencing reported a 30 percent reduction in conferencing expenses (by making integrated conferencing capabilities available in-house and on-network) and an average savings of $1,700 per month in travel costs.

Cisco began developing IP telephony solutions in 1997. Today, Cisco is number one in worldwide enterprise voice and the leader in top IP telephony categories. IP telephony delivers an initial wave of business value to our customers by making it possible to (1) Consolidate platforms and reduce total cost of ownership (TCO) and telephony costs through toll-bypass, (2) Take advantage of underused network capacity by carrying voice traffic on the data network, accelerating network usage and maximizing ROI, and (3) Lay a strong foundation for advanced communications and collaboration capabilities.

The following free-to-download and easy-to-add Cisco Unified Communications Widgets provide a productive and personalized user experience with Cisco Unified Communications applications and Cisco Unified IP Phones: (1) Phone Designer enables you to quickly customize Cisco Unified IP Phone displays with wallpapers of your choice and to create or change ring tones, (2) Click to Call for PCs lets you connect and collaborate with everyone by instantly placing Cisco Unified Communications Manager calls directly from your desktop productivity applications and web browsers, and (3) Visual Voicemail enables you to view, listen, and respond to Cisco Unity and Cisco Unity Connection voicemail messages right from the Cisco Unified IP Phone display, without having to dial into your corporate voicemail box.

The Cisco integrated unified communications system can be more secure than traditional PBX systems. Cisco security solutions are integrated and optimized to provide an additional layer of defense to supplement the security available in the Cisco Unified Communications endpoints, applications, and call control.

The Cisco Unified Communications portfolio is part of an integrated solution for organizations of all sizes that also includes network infrastructure, security, network management products, wireless and mobile connectivity, and a lifecycle services approach, along with flexible deployment and management options, financing packages, and third-party communications applications.

Although Cisco standards-based systems work with an array of third-party phones and dual-mode devices, Cisco also offers one of the largest portfolios of IP phones in the industry. The portfolio includes the basic, business, and manager models of Cisco Unified IP phones, including the new 24-button Cisco Unified IP Phone 7931G, the new Cisco Unified Wireless IP Phone 7921G, the Cisco Unified IP Phone 7985G video phone, and numerous Cisco Unified Communications clients

Cisco also offers integration with enterprise applications, such as CRM, and support for phone-based XML apps. As for devices, any Cisco IP phone, including the 7921 Wi-Fi phone, can be used in conjunction with the UC 500. The company says an eight-user VoIP deployment will list for about $699 per user when combined with Cisco's base IP phone, not including Wi-Fi and controller.

Security for Cisco Unified Communications is a natural extension of the Cisco Self-Defending Network, which identifies, prevents, and adapts to threats from both internal and external sources. Only Cisco offers a comprehensive systems approach to security for unified communications by protecting all levels of a unified communications system: the infrastructure, call management, endpoints, and applications. Cisco Unified Communications solutions offer integrated security features such as encryption to prevent eavesdropping, secure messaging to protect who can access and receive messages, phone authentication to protect against unauthorized handsets connecting to the network, and call-control security to ensure phone service is not disrupted by malicious activity. Cisco Self-Defending Network security solutions enhance unified communications security by providing a secure network platform upon which voice over IP (VoIP) is deployed. Granular voice-traffic validation and inspection performed by firewall functions in Cisco routers and the Cisco ASA 5500 Series Adaptive Security Appliance ensure traffic that purports to be voice actually is voice—and that it is abiding by company security policy. Cisco Intrusion Prevention solutions provide an added layer of security by stopping hacking and virus and worm attacks before they even reach the VoIP infrastructure.

Cisco Unified Communications is a mobile and a unified system that can be added on to at will. It is known to be helpful in the business world by allowing employees to focus on the proper resources. The system includes many new capabilities, features, applications, and products. These include Cisco Unified CallManager, Cisco Unified Personal Communicator, Cisco Unified MeetingPlace, Cisco Unified Unity, Cisco Unified IP contact centre, and Cisco Unified Presence Server and Customer Interaction Analyzer.